All the prices of the products on our website include VAT. However, the shipping cost is not indicated in the prices of the products, since this additional cost is indicated at the end of the purchase, before payment and differs depending on the shipping option you choose.Customers from the Canary Islands will have the prices of the products without VAT, for more information on shipments to the Canary Islands or any other city in Spain we recommend visiting the Shipping section of our website.
You can browse our online makeup store and include in your shopping cart all the products you want. To make a successful purchase on our website you must register with a valid email.You can access the shopping cart at any time from the icon that appears in the upper right, and you can modify your cart whenever you want.Right of withdrawal: The user has 14 calendar days to exercise the right of withdrawal without having to justify the decision and without penalty of any kind; once this period has passed, this right is canceled. The user who avails himself of this right must bear the cost of returning the same and the product / s must be in the same conditions in which it was delivered.
The available forms of payment that we have are:
Shipments are made between 48/72 business hours from the accepted payment and the order confirmation. However, there are cases in which the shipment can be delayed due to incidents with the stock or with the delivery addresses.Once the order leaves our warehouse, you will receive an email with the information and tracking of the order so that you can follow it at all times. Check the SPAM folder in case the email got there.However, you can always write to us at firstname.lastname@example.org to know the delivery status of your package.You have all the detailed information on shipments and rates in our SHIPPING section of the web.
If the package is returned for a reason other than Maquilleo SL (incomplete or wrong address, refusal of the package, not collected at the office, etc.), you can choose to pay the shipping costs again, which will be € 5.00 for National shipments, € 7 for cash on delivery and € 15.00 for international shipping or the refund of the order amount subtracting this amount.
Before confirming the order, check the delivery address or if you have already confirmed the order, the delivery address can be rectified within a maximum period of 24 hours, before the order leaves our offices by sending an email to info @ maquilleo. com. Once the order appears as delivered on our website, the cost of the address change will be € 2.99.Once the order has been sent, the shipping method cannot be changed either, if you need to change the carrier, you will have to pay a new shipment. For example, if you have selected shipping to the Post Office and the order has already left our warehouse, you can only pick it up at the Post Office, if you need a home delivery, you have to pay the amount of a new shipment.
Manufacturer's warranty. All our products have a two-year limited manufacturer's warranty and the user must inform the seller of the lack of conformity within two months of becoming aware of it. In case of failure, we recommend going to the official technical service of the brand (SAT). In practically all cities there is an official SAT and you can find out its address by calling the brand's customer service number. If you prefer, there is also the possibility of sending us the product and we will take care of sending it to the corresponding official SAT. In this case, the shipping costs to our address, as well as the shipping back to your home, will be your responsibility. The defective product will be sent to the official SAT of the brand, our company not being responsible for the time it may take for the official SAT to return the repaired product. Before sending us your item, you must contact us so that we can record the shipment and authorize its return. Pack the product in a closed and perfectly conditioned package so that it does not suffer damage during transport. Include a brief description of what happens to the product, as well as the purchase invoice.Important: Any manipulation or repair carried out by unauthorized personnel will invalidate the guarantee. Always go to an official SAT of the brand Wrong product. If the delivered product does not match the one requested in the order, you must notify us immediately. Contact us by email email@example.com (Monday to Friday 09:00 - 15:00).More information on Returns and Refunds
If you have a complaint about a product purchased at www.maquilleo.com you can send a complaint to: Virtual Consumer Office of the Junta de Andalucia https://ws231.juntadeandalucia.es/portalconsumo/If you are a consumer living in another EU country, you can file your complaint on the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/